How Our Customers See Sofia Digital

Results from Customer Satisfaction Survey 2026

At Sofia Digital, we are committed to delivering high-quality services and maintaining strong partnerships with our customers. To ensure we continue meeting expectations, we recently conducted a Customer Satisfaction Survey through online interviews between February–March 2026.

The survey provided valuable insights into what we do well and where we can improve. We sincerely thank all participants for their feedback – it helps us refine our services and enhance collaboration with our customers.

OVERALL EXPERIENCE

On a scale of 1–5, with 1 being the lowest and 5 the highest

High Overall Satisfaction

Overall, our customers are happy with us.

When asked to rate their overall experience on a scale of 1–5, the responses were consistently 4 or 5, with one respondent giving a 3.5.

These results reflect the long-term relationships we have built with our customers and the trust they place in us.

We appreciate this feedback and will keep working to make every collaboration worth a top score.

You deliver what you promise. Good communication. Really hard working.

Quick reaction times. Deep knowledge.

Always reachable. Fast and comprehensive communication. Answers are direct, no beating around the bush.

SERVICE QUALITY VS. PRICING

Value for Money

Our customers consider Sofia Digital’s pricing to be in line with the quality of service.

When asked how well Sofia Digital’s service quality aligns with its pricing, the average score was 4.2.

Sofia Digital’s customers choose us for the quality of our work and the value we bring to their business. We focus on delivering both, and we are pleased that our customers recognize this.

Flexibility and solution-oriented approach. You understand our business.

The quality is good. Price is reasonable.

Knowledge of your core business leads to honest answers on feasibility, and this leads to high reliability of the result.

Service stages

Procurement Phase

Project Execution

Support and Maintenance

Performance Across Different Service Stages

Our customers are satisfied with Sofia Digital’s ability to serve them across all stages of collaboration.

Scores across all three stages were consistently above 4, reflecting reliable performance from procurement to project execution to ongoing production support.

There is always room to improve, and we know where to focus. Being a true long-term partner to our customers is at the core of what we do best.

Procurement was very efficient, direct and fluid.

We get quickly to productive work without unnecessary overhead.

The project was very well done.

Service has worked and help has been available quickly when needed.

recommendation

Strong Customer Recommendations

Our customers actively recommend Sofia Digital to other companies.

When asked if they would recommend Sofia Digital as a partner on a scale of 1–5, the average score was 4.7. Several respondents mentioned they are already doing so.

We consider this the strongest indicator of customer satisfaction. Word of mouth from people who have worked with us is something we take seriously and are proud of.

Yes, would recommend indeed. We are already doing it.

I absolutely recommend.No reason not to.

Within the scope I have worked with Sofia Digital, I would definitely recommend them.

Strengths Highlighted by Customers

When asked about our key strengths, customers emphasized:

Technical Expertise: Deep knowledge of HbbTV, DVB, DVB-I and the broader broadcast technology landscape. Customers value that they can discuss deep technical matters with us.
Reliability and Quality: Deliveries that work, with minimal bugs and few surprises. Customers trust that what is promised gets done.
Agility: Quick reaction times, flexible ways of working and the ability to get productive fast without unnecessary overhead.
Device Coverage and Testing: A unique testing environment with a broad range of Smart TV devices, enabling thorough and reliable testing across platforms.
Proactive Approach: Active communication, market insight and the ability to bring new ideas and opportunities to the table.

Areas for Improvement

No company is perfect, and we welcome constructive feedback. Customers pointed out areas where we can improve:

Documentation and Structured Ways of Working: In some long-standing collaborations, documentation and shared practices can gradually become less structured over time. We recognize this and aim to keep things clear and up to date together with our customers.
Time Zones and Availability: Serving customers globally means that finding suitable meeting times across different time zones can sometimes be a challenge. We have received thanks for our flexibility in accommodating this, and we appreciate the understanding from our customers as well.
Work Estimates: The unique nature of some projects means that upfront estimates do not always match the actual amount of work involved. We will continue to be transparent and honest to our customers about this.
Delivery Timeliness: In complex, multi-party projects, timelines can sometimes be challenging to manage. We take our delivery commitments seriously and address issues as they arise.

Looking Ahead

Customer feedback is essential for our continuous growth. We are grateful for the strong trust placed in us and will take this input to refine our services, strengthen our partnerships and enhance our communication.

If you’re interested in learning more about how Sofia Digital can help your business, don’t hesitate to contact us. We’re happy to discuss how our solutions can meet your needs.