How Our Customers See Sofia Digital
Results from Customer Satisfaction Survey 2024
At Sofia Digital, we are committed to delivering high-quality services and maintaining strong partnerships with our customers. To ensure we continue meeting expectations, we recently conducted a Customer Satisfaction Survey through online interviews between December 2024 and January 2025.
The survey provided valuable insights into what we do well and where we can improve. We sincerely thank all participants for their feedback – it helps us refine our services and enhance collaboration with our customers.
OVERALL EXPERIENCE
High Overall Satisfaction
Our customers expressed a high level of satisfaction with Sofia Digital. When asked to rate their overall experience on a scale of 1–5 (with 1 being the lowest and 5 the highest), all responses were either 4 or 5, leading to an average rating of 4.3.
We take pride in this strong result, as it reflects the trust our customers place in us. However, we remain dedicated to continuously improving and ensuring every customer has a top-tier experience when working with us.
SERVICE QUALITY VS. PRICING
Value for Money
Another key area of the survey was how our customers perceive the balance between service quality and pricing. Here, we received an impressive average rating of 4.7, with the majority giving a perfect score of 5.
While we may not always be the most inexpensive option, customers recognize that we focus on delivering quality and reliability rather than competing solely on price. This reinforces our approach to providing excellent value for money.
Service stages
Performance Across Different Service Stages
Customers also rated us on different service stages, showing consistent satisfaction from procurement to project execution and through to support and maintenance.
We are pleased with these results and will continue refining our processes to ensure smooth collaboration from idea to production.
recommendation
Strong Customer Recommendations
Our customers would gladly recommend Sofia Digital to others. When asked if they would recommend us as a partner, most respondents gave the highest rating, leading to an average score of 4.7.
This result shows the trust and confidence our customers have in our services. While we are pleased with this strong rating, we remain committed to continuously improving and ensuring that every customer feels confident in recommending us.
Strengths Highlighted by Customers
When asked about our key strengths, customers emphasized:
- Technical expertise – Extensive knowledge in areas like DVB, cloud development and technical solutions for TV networks.
- Reliability and quality – Dependable services and solutions with minimal bugs and clear, efficient processes.
- Comprehensive testing – Thorough test coverage, including detailed feedback on issues and broad device compatibility.
- Adaptability – Ability to work with customers of all sizes and customize business models to meet unique requirements.
- Proactive and supportive approach – Active communication, innovative ideas and helpful guidance throughout projects.
Areas for Improvement
No company is perfect, and we welcome constructive feedback. Customers pointed out areas where we can improve:
- Communication preferences – Adapting to customer-specific and cultural differences in discussions and documentation.
- Structure in long-term collaborations – Ensuring ongoing projects have a clear development roadmap.
- Expanding our reach – Exploring opportunities to bring successful implementations to new markets.
- Awareness of our services – Not all customers are fully aware of our full range of capabilities. We must improve how we communicate this.
Looking Ahead
Customer feedback is essential for our continuous growth. We are grateful for the strong trust placed in us and will take this input to refine our services, strengthen our partnerships and enhance our communication.
If you’re interested in learning more about how Sofia Digital can help your business, don’t hesitate to contact us. We’re happy to discuss how our solutions can meet your needs.